At Foiluxe Solutions, we value your satisfaction and strive to provide top-quality products.
If you are not completely happy with your purchase, please review our refund and returns policy below.

1. Returns Eligibility

• Returns are only accepted for defective, damaged, or incorrect items received.
• You must notify us within 48 hours of delivery to request a return.
• The item must be unused, in its original packaging, and in resellable condition.
• Change of mind purchases are not eligible for returns.

2. How to Request a Return

1. Contact us at luxefoi@gmail.com or call +254 700 859 129 within 48 hours of delivery.
2. Provide your order number, a description of the issue, and photos of the item if applicable.
3. Our team will review your request and guide you on the return process.

3. Refund Policy

• Approved refunds will be processed within 7 business days.
• Refunds are issued via the original payment method or as store credit.
• Delivery fees are non-refundable unless the return is due to our error.

4. Exchange Policy

• Exchanges are allowed for defective or incorrect items only.
• If the requested replacement is unavailable, we will offer an alternative product or a refund.
• The return shipping cost is covered by us if the error is on our side.

5. Non-Returnable Items

• Items that have been used, installed, or altered after purchase.
• Custom orders or special request items.
• Clearance or discounted products.

6. Shipping for Returns

• The buyer covers return shipping costs unless the mistake is on our side.
• We recommend using a trackable courier service to ensure safe return.
• Foiluxe Solutions is not responsible for lost return shipments.

7. Contact Us

For any return or refund inquiries, please reach out:

Foiluxe Solutions
Jamii Business Centre, Sheikh Karume Road
P.O Box 51393 – 00100, Nairobi, Kenya
📞 +254 700 859 129
📧 luxefoi@gmail.com
🌍 https://foiluxesolutions.co.ke

Thank you for shopping with Foiluxe Solutions—your trusted source for plumbing, kitchen, and bathroom essentials!